Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at lyprinol.sales@gmail.com.

Returns must be sent to the following address:

Pharma Health Distribution
Unit 3, 54 View Road, Glenfield, Auckland, New Zealand 0629

If your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at lyprinol.sales@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately at lyprinol.sales@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (including food, health supplements, and honey), custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a new purchase for the replacement item.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unused, unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit-card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at lyprinol.sales@gmail.com.

Pharma Health Distribution
https://buylyprinol.com
Unit 3, 54 View Road, Glenfield, Auckland, New Zealand 0629
lyprinol.sales@gmail.com